Ordering & Shipping Info

Ordering Information

SSC Tool & Supply offers you the convenience of 24/365 online ordering in a secure server environment. We accept MasterCard, Visa & Discover cards. If you need to contact us for any reason, our Customer Service hours are Monday – Friday from 7:30 AM to 5:00 PM, Eastern Time.

We reserve the right to correct pricing errors. Prices are subject to change without notice and limited to stock on hand. All Pennsylvania residents will be charged 6% sales tax.

Shipping Information

You always have the option of picking up your order at our store at 1658 Route 228 in Cranberry Twp., PA 16066. We provide free shipping for many of our products. If your order requires shipping charges, you will be notified of the most economical shipping method within 1 business day.

All in stock orders received by noon Monday – Friday, with the exception of holidays, will ship within 2 business days. You will be emailed the tracking number for your convenience. You will be notified of all out of stock situations and advised of options. Priority shipping options are available and will be handled on a case by case basis. Please call 1 800 875-7728 during our customer service hours to make arrangements.

We cannot ship to a post office box.

Return Policy

SSC Tool & Supply allows 14 days from the date of receipt to return your purchase if you are not satisfied. Please call or email us for an RGA (Return Goods Authorization). You are responsible for any return shipping. Items must be returned in their original package and show no signs of use. They will be inspected before credit is applied. There is a 20% restocking fee on all returned items. Any items returned without an RGA will be returned to sender. Special order items cannot be returned.

If your product is damaged or defective, we must be notified within 48 hours of receipt of shipment so that we may correct the problem. Often problems of this nature are due to improper use or assembly, so please let us help you by calling customer service.

Product warranties are covered by manufacturers through a certified service center.

Technical Support

We are proud of our high level of customer service. We are stocking distributors of the products on our website and we are familiar with the application and capabilities of our products. Please call us to be certain the product you are ordering will work for your job. This will minimize any returns.

Privacy and Security

Your personal information including your email, phone number, and address will never be sold to a third party. Your privacy is very important to us and SSC Tool & Supply implements several security measures to protect your information.